Data deletion

1. How this page works

Coco OS does not offer login with Facebook or with Instagram: nobody installs our application on their personal account, so you will not find it under Facebook's "Settings & Privacy → Settings → Apps and Websites" to remove it from there.

We only hold data about you if you wrote to us on WhatsApp, Instagram, or Messenger, or if you commented on a Coco Style post. To ask us to delete it, follow the instructions in point 4.

2. What Meta data we store

Conversations: the content of the messages you exchanged with Coco Style on WhatsApp, Instagram, or Messenger, with their date, their direction (received or sent), and their delivery status.

Contact identifiers: the phone number you write from on WhatsApp, or the identifier Meta gives us on Instagram and Messenger, together with the public name and the Instagram username when the platform reports them to us.

Attachments: images, audio, video, documents, stickers, and locations sent in the conversation. We host them in our own storage because Meta's links expire within a few hours.

Reactions and comments: the emoji you reacted to a message with, and the comments or mentions you left on Instagram posts or on Coco Style's Facebook page.

Technical record: a copy of the original notification Meta sends us for each message, which we keep for up to 90 days so that we can reprocess it if something fails.

Internal notes: tags, notes, and events that the Coco Style team writes about its commercial relationship with you (for example "asked for an exchange" or "wholesale enquiry").

3. What we do not store

We do not access your Facebook or Instagram profile beyond the public name and username Meta delivers to us alongside the message, nor your friends list, nor your private posts.

We do not store Meta passwords or card or payment details, we do not sell or transfer your data to third parties for advertising purposes, and we do not use it to train artificial intelligence models.

4. How to request the deletion of your data

Write to us at hola@cocostylecba.com with the subject "Data deletion" and tell us which channel you contacted us through: your WhatsApp phone number, your Instagram username, or the name you wrote under on Messenger. That detail is what lets us find your conversation.

You can also request it through the same channel you write to us on, by sending the message "ELIMINAR MIS DATOS" — Spanish for "delete my data" — to Coco Style's WhatsApp or to our Instagram or Facebook accounts. That request is handled by a person on the team, not by the automated assistant.

If the request arrives by email from an address we do not recognize, we may ask you for a minimal verification — for example, that you write to us from the same WhatsApp or Instagram account — before deleting anything. This is so that we do not mistakenly delete someone else's data.

5. Timeframes and response

We confirm receipt of the request within 5 business days and complete it within 30 calendar days. We notify you through the same channel you requested it on, and include a reference number so that you can check its status.

If for any reason we could not delete all of the data, we explain in that same reply what information is retained and why.

6. What is deleted and what may be retained

Everything listed in point 2 is deleted: the full conversation, your contact identifiers, the attachments hosted in our storage, the reactions, the comments, the associated technical record, and the internal notes.

The purchase and billing documentation that Argentine regulations require us to keep may be retained. That information does not come from Meta but from the store (Tienda Nube), and is kept for the legal period, detached from the conversation.

Deleting your data from Coco OS does not erase the conversation history on your own device, nor the data Meta keeps on its own account. For that, see the privacy tools of WhatsApp, Instagram, and Facebook.

7. Questions

For any doubt about this procedure or about how we process your data, write to us at hola@cocostylecba.com. You can also consult our Privacy Policy at os.cocostylecba.com/privacy.